FAQs
Have questions? We’ve got answers!
Check out the most common queries below. If you don’t see what you’re looking for, feel free to email us at jewelco@jewelco.co.
Ordering
Q: How do I place an order?
A: Browse our collection, select your favorites, and add them to your cart. When you’re ready, click “Checkout,” enter your details, and complete your payment. Easy!
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we’ll do our best to help. Email us at jewelco@jewelco.co with your order number ASAP—usually within 24 hours of placing it.
Shipping
Q: How long does shipping take?
A: Orders process in 1-3 business days (up to 5 during peak times). Delivery takes 5-10 business days in the US and 10-20 business days internationally, depending on your location.
Q: How much is shipping?
A: Standard shipping is free worldwide.
Q: Do you ship worldwide?
A: Yes! If your country isn’t listed at checkout, contact us at jewelco@jewelco.co.
Q: Where’s my order?
A: Once shipped, you’ll get a tracking number via email. If it’s overdue, email us at jewelco@jewelco.co with your order number, and we’ll track it down.
Products
Q: Is your jewelry hypoallergenic?
A: Many of our pieces are made with materials like sterling silver or gold, which are gentler on sensitive skin. Check product descriptions for details, or ask us!
Q: What if my jewelry tarnishes?
A: We aim for quality, but wear and care matter. Store your pieces in a dry place and avoid water or chemicals. Contact us if you’re unhappy with your item.
Returns & Refunds
Q: Can I return my order?
A: Yes, we accept returns within 60 days of delivery if the item is unused and in original condition. Email jewelco@jewelco.co to start the process. (Shipping costs are non-refundable.)
Q: How long does a refund take?
A: Once we receive your return, refunds process within 5-7 business days to your original payment method.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other options shown at checkout. All payments are secure.
Q: Is my payment information safe?
A: Absolutely! We use industry-standard encryption to protect your data.
Contact
Q: How do I get in touch?
A: Drop us a line at jewelco@jewelco.co—we’re happy to help with any questions or concerns!
