Sparkling Moissanite Initial Pendant Necklace

Our Jewelco Promise – Your Sparkle, Our Guarantee

At Jewelco, we’re dedicated to helping you shine with confidence, knowing every piece reflects your unique story. We craft each design with eco-friendly 925 sterling silver and gold, ensuring sustainable beauty that lasts. Here’s our promise to you, so you can shop with complete peace of mind:

Uncompromising Quality: Every piece, from birthstone necklaces to custom-engraved rings, is meticulously crafted with responsibly sourced materials—nickel- and lead-free—for lasting brilliance you can wear with pride.

100% Satisfaction Guaranteed: Love your jewelry, or we’ll make it right. If you’re not delighted within 60 days, return it unused for a full refund (return shipping on us for standard returns). Custom pieces are final sale unless defective.

Complimentary Worldwide Shipping: Every order ships free, anywhere in the world—no minimums, no hidden fees. Your timeless treasure arrives effortlessly.

Protected for the Future: Enjoy a 1-Year Warranty on all jewelry, with an optional 5-Year Protection Plan starting at $19 for extended care, covering accidental damage and wear.

Thoughtful Gifting Options: Add a Custom Engraved Gift Box for $29 to make your gift unforgettable, complete with a personalized message.

Hassle-Free Support: Have a question or need assistance? Reach us anytime at jewelco@jewelco.co—we’ll respond within 24 hours to ensure your experience sparkles as much as your jewelry.

Shop worry-free with Jewelco, where sustainability meets style, and your satisfaction is our ultimate guarantee. Let’s make every moment shine together!

60-Day Return Policy – Shop with Confidence

We want you to love your Jewelco jewelry as much as we do. If you’re not completely satisfied, you can return your purchase within 60 days of delivery for a full refund or exchange, subject to the conditions below.

What’s Eligible for Return:

Items in original, unworn condition with all tags and packaging intact.

Jewelry that hasn’t been customized (e.g., engraved pieces or custom designs are final sale unless defective).

Purchases made directly from Jewelco (third-party purchases are not eligible).

What’s Not Eligible:

Custom or engraved items (unless defective and covered under warranty).

Items showing signs of wear, damage, or alteration.

Returns after the 60-day window.

How to Return an Item:

Contact us at jewelco@jewelco.co within 60 days of delivery to initiate a return.

Provide your order number and reason for return.

Ship the item back using the prepaid return label we’ll provide (complimentary shipping is on us!).

Once we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Note: While return shipping is free, the original shipping cost (if applicable) is non-refundable. For international returns, customs fees or duties are the customer’s responsibility.

Our Commitment to You

At Jewelco, we’re here to make your jewelry experience exceptional. Our 1-Year Warranty ensures your pieces are protected against manufacturing defects, while our 60-Day Return Policy gives you the flexibility to shop with confidence. Whether you’re gifting a birthstone necklace, a custom ring, or a bridal piece, we want you to feel secure in your purchase. Have questions about our warranty or returns? Reach out to us at jewelco@jewelco.co—we’re here to help you every step of the way. Shop Jewelco today and enjoy the peace of mind you deserve with every timeless treasure.

1-Year Warranty – Protecting Your Jewelry

We take pride in the craftsmanship of every Jewelco piece, which is why we offer a 1-Year Warranty on all our jewelry. This warranty covers:

Manufacturing Defects: Issues like loose or missing gemstones, faulty clasps, or unexpected tarnishing of 925 sterling silver or gold plating due to craftsmanship errors.

Craftsmanship Issues: Problems with the integrity of the metal or settings that fail under normal use.

If a covered issue arises within one year from the date of purchase, we’ll repair or replace the item at no cost to you.

What’s Not Covered:

Normal wear and tear (e.g., scratches, dents, or fading).

Accidental damage, improper care, or third-party modifications.

Loss or theft.

For extended coverage, consider our 5-Year Jewelry Protection Plan, starting at $19, which includes accidental damage and wear-and-tear repairs.

How to Make a Warranty Claim:

Contact us at jewelco@jewelco.co within one year of purchase with your order number and a description of the issue.

Provide proof of purchase (e.g., receipt or order confirmation).

Ship the item back using our prepaid shipping label (complimentary shipping is on us!).

We’ll repair or replace the piece and return it to you at no cost if covered.

Care Tips: To maintain eligibility, store your jewelry properly, avoid harsh chemicals, and clean gently with a soft cloth and mild soap.

Shipping

At Jewelco, we strive to deliver your jewelry quickly and securely. Here’s everything you need to know about our shipping process:

1. Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. During peak seasons or holidays, processing may take up to 5 business days. We’ll notify you if there are any delays.

2. Shipping Rates

Standard Shipping: Enjoy free shipping on every order, anywhere in the world! No minimums, no catches—just your favorite jewelry delivered to your door at no extra cost.

3. Delivery Time

United States: 3-5 business days for standard shipping.

International: 10-20 business days, depending on destination and customs processing.

Note: Delivery times are estimates and may be affected by carrier delays or customs clearance.

4. Where We Ship

We proudly ship worldwide! If your country isn’t listed at checkout, contact us at jewelco@jewelco.co, and we’ll do our best to assist.

5. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Track your package anytime via the carrier’s website.

6. Lost or Delayed Shipments

If your order hasn’t arrived within the estimated delivery window, reach out to us at jewelco@jewelco.co with your order number. We’ll investigate and resolve it for you.

7. Shipping Restrictions

Some items may have shipping limitations due to local regulations (e.g., oversized jewelry or restricted materials). We’ll notify you if this affects your order.

8. Address Accuracy

Please double-check your shipping address at checkout. We’re not responsible for delays or lost packages due to incorrect address information.

Have more questions? Email us at jewelco@jewelco.co – we’re here to help!